ABOUT US

Renovation Specialists Who Put People First

A Stevenage-based team who listen closely, build beautifully, and stand behind every space we create, for the way real families actually live.

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OUR STORY

Built on Trust, Room by Room

Build Trust began with a simple belief: a renovation should feel like a partnership, not a gamble. We listen first, communicate throughout, and design spaces that genuinely support your family’s lifestyle, all backed by our 10-Year Promise.

MEET THE OWNER

Jason · Director & Founder

The Person Behind Build Trust

Jason founded Build Trust on a hands-on philosophy that still guides every project: treat each home as if it were his own, and every client as a neighbour. He leads the team through every stage, from the first conversation to the final walkthrough.

"Once the space is opened up, I'll sit down with you right there on site and design it in front of you, sketching directly onto a live photo of your room on an iPad. It makes the whole thing click in a way drawings on paper never do. And it means we turn designs around far quicker than most. Other companies have you waiting weeks. We don't."

Jason

Director & Founder, Build Trust Luxury Homes

WHY HOMEOWNERS CHOOSE US

What Sets Build Trust Apart

Your home is your most valuable asset. We have built our reputation on these three core commitments to our clients:

People First

We listen to your needs before we lift a hammer, designing around how you actually live.

Live On-Site Design

See your concept come to life in real time - decisions in days, not weeks.

10-Year Promise

We stand behind our work long after the tools are packed away.

Our Credentials

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Built Trust is TrustMark endorsed; a government-backed scheme that independently vets builders on quality, trading practices, and customer service. TrustMark also gives clients access to independent dispute resolution and consumer protection if they ever need it, a safety net that sits behind your project from day one, and one we're proud to offer through our endorsement.

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Customer Satisfaction

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Project Transparency

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Professionalism

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Customer Satisfaction

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Project Transparency

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Professionalism

Real voices

Homeowners speak about their experience

Ready to make your home feel exactly how it should; yours?

Stop second-guessing and start experiencing a renovation led by a calm, steady hand. Whether you’re ready to build or just need expert guidance to start, we are here to listen.

FAQs

Transparency is our promise. To the right, we’ve addressed the most common questions our clients ask when planning a luxury renovation. For more specific guidance, our team is always ready to provide the honest answers you deserve.

How do you ensure my project stays on budget and avoid "hidden costs"?

Transparency is our promise; we provide realistic, fixed pricing based on a deep understanding of your goals before a single brick is laid. We focus on intelligent design and practical problem-solving to maximise your budget and avoid the "money pit" scenario common with standard builders.

What if I’m unsure about the design?

Many clients come to us knowing how they want their home to feel, without necessarily knowing how to translate that into a finished design. That is completely normal. We know how to ask the right questions to draw out what matters most - how you live, what you are drawn to, what you want the space to solve, and what will feel right for you over time. By understanding both your practical requirements and your personal sense of style, we can help shape a design that feels considered, natural, and genuinely yours.

How disruptive is the build?

Any building project will bring some disruption. What matters is how well it is managed. We plan each stage carefully, communicate clearly throughout, and take practical steps to protect your home, keep the site tidy, and reduce unnecessary inconvenience wherever possible.

Are your works guaranteed?

We are proud to be backed by TrustMark, the UK’s only Government-endorsed quality scheme for trades carried out in and around the home. It reflects our commitment to proper standards, good service, and doing things the right way. We also provide a written warranty on materials and workmanship, and if a genuine workmanship issue comes to light years later, we will still return and put it right. Our reputation matters deeply to us, and so does the experience our clients have with us.

Why choose Built Trust?

Because the experience matters just as much as the finished result. We combine high standards of workmanship with clear communication, thoughtful planning, and a genuinely attentive approach, so you feel informed, looked after, and confident throughout the project. For us, doing the job properly means more than building well; it means being organised, considerate, and straightforward from start to finish.

Get in Touch

Tell Us About Your Space

Send a few details and we'll be in touch to arrange your consultation. Prefer a call? Hit "Relax, We'll Call You" and we'll do the rest.

+44 7480 777 253

25 Town Square, Stevenage, SG1 1BP

"We are a team of renovation specialists who put people first. We listen closely to your needs to create spaces that truly support your family’s lifestyle".

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